Refund Policy

Last Updated: February 19, 2026

At Gigsouk, we want every transaction to be a positive experience. This Refund Policy outlines when and how Buyers may request refunds for purchases made on the Platform.

1. Digital Templates & Products

Eligible for refund within 7 days of purchase if:

The product is significantly different from its listing description or preview.

The product file is corrupted, damaged, or non-functional.

The product contains malware or malicious code.

You received the wrong product.

Not eligible for refund:

You simply changed your mind or no longer need the product.

The product works as described but does not meet your subjective expectations.

You have already downloaded and used the product in a live project.

More than 7 days have passed since the purchase date.

2. Freelance Services

Eligible for refund if:

The Seller fails to deliver the order within the agreed timeline and does not respond to communication.

The delivered work is substantially incomplete or does not match the order requirements.

The Seller cancels the order.

Not eligible for refund:

The work was delivered as described and you request changes beyond the original scope.

You provided unclear requirements and the Seller delivered based on available information.

Partial refunds may be issued at Gigsouk's discretion when work is partially completed.

3. Creator Tips

Tips sent to creators are voluntary contributions and are non-refundable under any circumstances.

4. How to Request a Refund

1. Navigate to My Orders in your Buyer Dashboard.

2. Select the order you wish to dispute.

3. Click "Request Refund" and provide a detailed reason.

4. Attach screenshots or evidence if applicable.

5. Our Support team will review your request within 3–5 business days.

You can also email support@gigsouk.com with your order ID and details.

5. Review & Resolution Process

Gigsouk will review the refund request, the order details, and any evidence provided by both parties.

We may contact the Seller for their response.

Refund decisions are made at Gigsouk's sole discretion and are final.

Approved refunds are processed to the original payment method within 5–10 business days.

6. Chargebacks

If you initiate a chargeback through your bank or credit card provider instead of our refund process:

Your Gigsouk account may be suspended pending investigation.

We reserve the right to dispute unauthorized chargebacks.

We encourage you to use our built-in refund process for faster resolution.

7. Seller Payouts & Refunds

When a refund is approved:

If the Seller has already received their payout, the refund amount will be deducted from their next payout cycle.

If the payout has not been processed, the funds will be returned directly to the Buyer.

Gigsouk's platform commission is also refunded on eligible refunds.

8. Exceptions

Gigsouk reserves the right to deviate from this Refund Policy in exceptional circumstances, including but not limited to:

Fraud or abuse by either party.

Platform errors or system failures.

Force majeure events.

9. Contact

For refund-related questions, contact us at:

Email: support@gigsouk.com

Website: https://gigsouk.com/contact

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