Privacy Policy

Last Updated: February 19, 2026

At Gigsouk, your privacy matters. This Privacy Policy explains how Gigsouk ("we," "us," or "our") collects, uses, shares, and protects your personal information when you access or use our website, mobile applications, and services (collectively, the "Platform"). By using the Platform, you agree to the practices described below.

1. Information We Collect

We collect the following categories of information:

a) Information You Provide

Account information — name, email address, phone number, password, and profile picture when you register.

Identity verification — government-issued ID, tax identification numbers, or business registration details (sellers only).

Payment information — billing address, bank account, or payment gateway credentials processed securely through Razorpay or other payment partners.

Communications — messages, support tickets, reviews, and any content you submit on the Platform.

b) Information Collected Automatically

Device & browser data — IP address, browser type, operating system, device identifiers.

Usage data — pages viewed, clicks, search queries, session duration, referral URLs.

Cookies & tracking technologies — we use cookies, pixels, and similar technologies to personalize your experience and analyse traffic. See Section 7.

c) Information from Third Parties

Social login data if you sign in via Google or other OAuth providers.

Payment confirmation data from our payment processors.

2. How We Use Your Information

We use your information to:

Create and manage your account.

Process transactions, payouts, and refunds.

Provide customer support and resolve disputes.

Personalize content, recommendations, and search results.

Send transactional emails (order confirmations, payout notifications).

Send marketing communications (only with your consent; you may opt out at any time).

Detect and prevent fraud, abuse, and security threats.

Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Service providers — hosting, analytics (Google Analytics, Microsoft Clarity), payment processing (Razorpay), email delivery, and cloud infrastructure partners who act on our behalf under strict data-processing agreements.

Other users — your public profile, seller storefront, and reviews are visible to other users.

Legal authorities — when required by law, regulation, or legal process, or to protect the rights, safety, or property of Gigsouk, our users, or the public.

Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After account deletion, we may retain anonymized or aggregated data for analytics. Transaction records are retained for a minimum of 7 years for tax and accounting purposes.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete data.

Delete your account and associated data (subject to legal retention requirements).

Object to or restrict certain processing activities.

Data portability — receive your data in a structured, machine-readable format.

Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at privacy@gigsouk.com.

6. Data Security

We implement industry-standard security measures including:

TLS/SSL encryption for all data in transit.

Encrypted storage for sensitive credentials.

Regular security audits and vulnerability assessments.

Role-based access controls limiting employee access to personal data.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.

7. Cookies & Tracking

We use the following types of cookies:

TypePurpose

EssentialAuthentication, security, basic functionality

AnalyticsGoogle Analytics, Microsoft Clarity — understand usage patterns

FunctionalRemember preferences, language, currency

MarketingServe relevant ads (only with consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

8. International Data Transfers

Gigsouk operates globally. Your data may be processed in countries outside your residence, including India. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place when transferring data internationally.

9. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@gigsouk.com

Website: https://gigsouk.com/contact

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